Our Teams
Our teams covers the following six areas:
Find out more about each of the areas below.
This team oversees the development and continuous improvement of our applications. For any future major change programme, they’ll provide the specialist software engineering resources. It’s divided into three sections:
Who deal with all applications used in the Crown and magistrates’ courts, as well as external facing services such as the Magistrates’ Rota and Digital Case System (used by the Crown Prosecution Service and Defence teams);
Who deal with over 20 separate case management systems that support the various CFT services;
This area is being created and will cover all systems which operate across jurisdictions.
Digital Delivery creates bespoke software solutions so people can access justice services – without any fuss. They support our colleagues to help them too. It’s all about putting our users first and creating a stress-free, easy to use service. This means taking on board customer feedback so we can keep on making improvements.
HMCTS operations are digital. This team runs the live operation of our digital products and technology. They work with a range of product teams to ensure a consistent approach to support and that services are available, performing well for users and being improved wherever possible.
Digital Operations also operates the platform functions that underpin new digital services, infrastructure and the video and Wi-Fi connectivity services that enable the digitisation of work in courtrooms.
Our Digital Architects work in or across domain and jurisdiction-aligned roles. While our Technical Assurance team provides further assurance that we get everything we can from our solutions.
Together, it’s their job to communicate the vision and strategy for technology to both us and our partners, and make sure it’s aligned to our objectives. From improving the reuse of digital services and horizon scanning for breakthrough technologies to problem solving and domain-specific expertise in Data and Cloud, their knowledge and pragmatic technology governance is invaluable. They are also the guardians of our technical standards and work with colleagues to enable the sustainability and improvement of our technology.
The vision is to be Secure through enhanced risk prioritised controls, being Vigilant in detecting emerging threats, violations and anomalies. Responding and recovering by being Cyber Resilient.
The team is responsible for protecting IT infrastructure, devices, network and data for HMCTS and other related Government departments and internal and external users. As well as ensuring compliance with our statutory obligations, they also look after component design, build certification, data breaches and security testing.
The team provide expert project and programme management, to deliver large change from business case to final sign-off.
Close working relationships are key, as the team work with the Business Operations Strategic Portfolio team to understand and respond to major change initiatives on the strategic plan, as well as internal suppliers of technical delivery (mostly Digital Delivery and Digital Operations) to provide technical change builds.
The smooth running of our Digital & Technology Services (DTS) is down to this team. They provide governance and assurance on corporate issues and controls (HR, Finance, Commercial and Strategic), as well as overseeing projects and programmes. From recruitment and resourcing to training and wellbeing, this team’s specialist services and advice to all functions are crucial to our organisation.
They act as a strategic advisor and key broker between DTS and our corporate functions, programmes and suppliers, tracking performance against agreed plans and priorities. Corporate governance and assurance also falls within their remit.
