You support a justice system that’s the bedrock of democracy and your work has a real impact on people’s lives, at times when they may be at their most vulnerable.
Our people promise is made up of four areas. Each one is unique to HMCTS.
Our People Promise
Purpose
Real
work
Together
Real
teamwork
You work with great people who support each other. You’re part of a family that values everyone's individual contribution and considers their specific needs. We all have a say in what we do and how we do it.
HUMANITY
Real
benefits
Our diverse benefits make sure everyone is recognised and rewarded for their work. They include a market-leading pension scheme, real-time vouchers and cash, and the opportunity to work flexibly.
OPENNESS
Real
learning and
development
We're committed to helping you reach your potential. HMCTS gives you all kinds of opportunities to develop your skills and achieve your ambitions, as well as the many opportunities in the Civil Service.
This guide describes the four areas of our people promise in more detail, explaining what we offer you and what we expect in return.
Real
work
Our work makes the justice system possible. You have a real impact on people's lives. This gives us a sense of purpose.
We Promise you:
- a career at an organisation that’s world renowned for delivering justice
- important work that makes a real difference
- new tools, processes and skills to give the best to people who use the justice system and get the best from each other
Because you:
- work by our values (‘see page Our values‘)
- do what is right rather than what’s easy
- embrace change and new programmes
What that means in real terms
You get the right development for your career: Whether it’s developing your digital skills, leadership skills, or skills in supporting the people who use our services, your learning is designed around your role and your career. The world of work is changing and we’re committed to changing with it.
You work for a unique organisation that leads the world in justice: You won’t work anywhere else like the UK justice system. Our work, our people and our environment are unique and pioneering. Governments around the world take the lead from our organisation and we take huge pride in this.
You make democracy work: Democracy doesn’t happen by itself. It takes dedicated people to make sure our democratic system functions every day. You help us to do exactly that.
You help us transform the justice system: We’re transforming the justice system with new and better tools, processes and systems – and all of our people have a vital part to play in shaping our future. This is a serious, but stimulating and rewarding challenge.
What our people say
“At the Wales Enforcement Office, I am excited to be involved in our work, embracing the changes that are made through a positive evolution of the business.”
Mark Hopkins, Wales Enforcement Office,
Administrative Officer
Real
teamwork
You work with great people who support each other.
We promise you:
- the chance to be part of a loyal and committed team where you build strong, long-lasting relationships
- a place where you’re always treated with respect
- a team who support you and care about you, and help with your development
Because you:
- value everyone’s individual contribution and consider their specific needs
- collaborate and communicate openly and honestly with your colleagues
- treat everyone with respect
- support your colleagues and share your knowledge, ideas and experience
What that means in real terms
You’re part of our work family: You’re part of a team that cares about each other and forms bonds everyone can identify with.
You collaborate with brilliant people: You work with talented people inside and outside HMCTS to make sure, together, we deliver justice.
You work in a diverse, inclusive environment: Diversity and inclusion is part of everything you do in HMCTS. Our diversity networks are championed by our senior team and open to everyone, driving change and making us innovative.
You have a voice: We expect you to share your opinions to help make sure we’re always improving.
You work in a place that works for you: We’re working hard to make sure our working environments meet the needs of everyone who works at HMCTS.
What our people say
“Being part of the Operational Support team with members of my ‘work family’ makes everything worthwhile. Collaborating with different people, with diverse opinions, helps to create a positive change in the workplace. It is also nice to know that your voice is always heard and respected.”
Vimbai Nhamoinesu, London & South East RSU,
Operational Support Officer
Real
benefits
Our diverse benefits make sure everyone is recognised and rewarded for their work.
We promise you:
- a wide-ranging benefits package that’s designed to work for you
- the opportunity to work flexibly, so you can balance your role at HMCTS and your life
Because you:
- deliver the best work you can
- find ways of working that allow you to be at your most productive
- always look out for people who go above and beyond – and consistently recognise their efforts
What that means in real terms
You work in a balanced way: There will always be specific times when you need to be in work to carry out your role. But the opportunity to work flexibly means you can balance your work with your life.
You get paid time off when you need it: If you’re ill, there’s an emergency, or you need to look after someone in your family, you can feel reassured that you won’t lose pay.
You get a market-leading pension: Unlike many pensions that depend on individual investment returns, your pension at HMCTS guarantees you a specific payment when you retire.
You’re recognised and rewarded for doing your job well: You put in the extra effort or deliver great work, and we make sure you get the praise and tangible rewards you deserve. We do this through our Personal Impact & Development (PID) chats and our clearly structured reward and recognition scheme.
What our people say
“I recently became a first time father and was concerned about juggling work as well as adjusting to life as a parent. But thanks to flexible working and the support of my colleagues I have found balance and am prospering both in my role in HMCTS and as a Dad.”
Jordan Meskell, Wales Enforcement Office,
Administrative Officer.
Real
learning and
development
We're committed to helping you reach your potential.
We promise you:
- opportunities to develop your skills
- the support you need to realise your potential and achieve your ambitions
- the skills you need to use new technology and adapt to modern ways of working
Because you:
- embrace new opportunities to develop your skills
- always look for ways to improve your skills
- give and be open to feedback
- put everything you learn into practice
What that means in real terms
You get the right development for your career: Whether it’s developing your digital skills, leadership skills, or skills in supporting the people who use our services, your learning is designed around your role and your career. The world of work is changing and we’re committed to changing with it.
You get access to learning from across the Civil Service: As well as your HMCTS-specific development, Civil Service Learning gives you the chance to develop your skills through government-wide learning.
You give and receive ongoing coaching: You get ongoing, expert support from your colleagues – and you coach them to develop and improve too.
You take your talents further: Your talents don’t go unnoticed. And if it’s right for your career, we have a number of talent development schemes that can help you progress.
You enjoy a unique career – and many ways to develop: The breadth of our work means you get challenging, rewarding and unique experiences in your career, with the chance to move on within HMCTS or the wider Civil Service.
What our people say
“Whilst learning is a continuous thing, HMCTS’ annual Learning at Work Week is always a great opportunity for me to collaborate with my colleagues and a wider network. Organising two events helped me develop my leadership skills and broaden my knowledge through fun and creative activities.”
Audrey Lum, First-tier Tribunal (Tax Chamber)
PA to Chamber President
