Senior Business Analyst - Band B

Band B

Location: Salford Quays / Birmingham / National

Salary Range: £36,049 (National) £41,747 (London)


Roles will be recruited using a combination of Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills, Ability and Behaviours during the selection process.



  • Salary band for this role is £36,049 to £41,095 (£41,747 – £47,591 for candidates based within the M25)
  • New recruits to the Civil Service are expected to join at the band minimum,
  • digital allowance may also be available for exceptional candidates.
  • If an allowance is awarded, this will be based on an assessment of your skills and experience as demonstrated at interview

These are exciting times at Her Majesty’s Court and Tribunals Service (HMCTS). As an agency of the MoJ, we provide the supporting administration for the judiciary across England and Wales. Within that portfolio, Digital and Technology Services (DTS) has a clear ambition to create an organisational culture where diverse and inclusive multi-disciplinary teams bring together in-house digital, data and technology specialists to build capability, work smarter and more efficiently. Please visit for further details!

We’re building better justice for everyone by harnessing technology, curiosity and our burning mission to make a momentous impact. You have the chance to influence that change and own your mark.

With the scale and size of transformation, you’ll get exposure to bigger opportunities and new ways of learning that will push your potential. It’s a massive challenge doing career defining work, but we also embrace your

individuality and life outside of work. So through flexible working we’ll trust you to shape the future in a way that suits you.

Sound like a challenge you’re up for?

Build_better_justice for.everyone


The Role

As a Senior Business Analyst at these grades, you will be the most senior business analyst within a delivery team, directly contributing to that teams goals with your analytical skillset. You have the ability to plan ahead, think strategically and ensure that operations, service provision or policy programmes are developed to meet changing business needs.

As a Business Analyst your core purpose will be to act as the bridge between the business and the technical. This will involve you identifying the requirements of a service, identifying the benefits to the user and translating this into actionable requirements for the development team. You will work iteratively with the business and the development team to clarify ambiguity, resolve issues and assist with additional functionality across the service development lifecycle.

You will be experienced as a BA in a variety of elicitation methods and can advise your team on the appropriate use of each method depending on the stakeholder and scenario. You will be given the opportunity to continue to grow your management capabilities as well as managing relationships with senior stakeholders as you progress to becoming a leading figure within the BA community.

As a Business Analyst you will be expected to use judgement and a high degree of creativity when faced with complex and varied issues in circumstances where guidance and precedent may not be available. You will use high levels of interpersonal skills to consult with other grades, including more senior managers, in order to solve issues. You will be expected to make decisions relating to the most effective business modelling required in the circumstances.

What will you be doing?

  • Encourage and promote Agile methodologies across functions, setting standards across the function and ensuring these standards and methodologies are followed
  • Operate as a BA either on large, complex projects, or across a number of projects simultaneously
  • Additionally, manage other BAs on the project by quality assuring on the work produced
  • Lead workshops, interviews, focus groups and other techniques to effectively understand business problems and user needs within large complex projects
  • Translate the business problem and user needs into a set of detailed requirements for the solution that align to best practice methodology, with the appropriate use of epics, features, user stories and defined acceptance criteria
  • Manage senior stakeholder relationships, ensuring alignment across business and technical stakeholders
  • Communicate effectively across senior technical and business stakeholders, ensuring the understanding of requirements and acceptance criteria is aligned.
  • Understand the business processes and activities that impact and that are impacted by the project whilst developing an understanding of how the project aligns with the wider strategy of the department. Additionally, advise on the appropriate selection techniques to model business processes as per the service scenario
  • Advise the Product Manager in agreeing the suitable mix of epics, features & stories for each sprint, as well as actively contributing towards prioritisation activities. Additionally, be comfortable operating as a Product Manager on an interim basis where necessary
  • Responsible for investigative work into problems and opportunities in existing and new services
  • Drives the analysis and collection of information and creation of to create recommendations for service improvements
  • Analyses large amounts of complex information and uses it to produce solutions
  • Able to analyse current processes, identify and implement opportunities to optimise processes, and leads and develops a team of experts to deliver service improvements
  • Models more advanced and complex situations across more than one business function or programme
  • Influences stakeholders and manages relationships effectively. Builds long term strategic relationships
  • Responsible for the business analysis tasks needed within assigned Delivery Team
  • Contribute to wider Business Analysis Community of Practice


What are we looking for?

  • Experience of working in a large digital organisation, or demonstrable understanding of large digital organisations operate in the context of this role
  • Previous experience of working across senior technical and business stakeholders ensuring the understanding of requirements and acceptance criteria is aligned
  • You will be a leader within your development team, setting standards and ways of working, with a particular focus on analytical approaches
  • Experience of management, mentoring and coaching other Business Analysts
  • Proven track record of managing product lifecycles ensuring full alignment with wider Departmental strategy
  • Experience of analysing large amounts of complex information and using it to produce solutions
  • You will be a consultant on ways of working and analytical approaches within your delivery team
  • Experience of negotiation with stakeholders, particularly using analysis and analytical reports to support negotiations
  • Has managed other BAs on a project by quality assuring the work produced and mentoriing to improve outcomes
  • Facilitation skills with the ability to find common ground between the technical and non-technical
  • Excellent stakeholder engagement skills
  • Experience of problem solving and working with others to deliver at pace
  • Can make decisions within agreed parameters
  • Good communication skills
  • Experience of working with managed service providers, and liaising between permanent and contract teams
  • You identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes
  • You help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP), print and scope
  • You take responsibility for investigative work into problems and opportunities in existing and new services
  • You drive the analysis and collection of information to create recommendations for service improvements
  • You can facilitate the setting of business priorities for change initiatives of high complexity
  • You lead on requirements analysis and take responsibility for the investigation and implementation of changes to programme scope


What can we offer you?

  • A generous pension scheme on average of up to 27%
  • 25 days leave, plus 8 bank holidays, plus 1 privilege day usually taken around the Queens’ birthday
  • Flexible working; whether it’s working from home or remotely, working part-time, job sharing, or working compressed hours, we have people doing it and are happy to discuss options with you
  • Great maternity, adoption, and shared parental leave, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
  • Bike loans and secure bike parking (subject to availability and location)
  • Season ticket loans, childcare vouchers, and eye-care vouchers.
  • Up to 5 days paid leave per year for voluntary work you may wish to undertake
  • We also currently have employee-run networks for colleagues of minority ethnic origin, employees with disabilities, those with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees with which you will eligible to join

We are passionate about career development and in order to help support this, we offer a number of training and development platforms that employees will have access to. Working with your manager, you will be given the support and time required to complete agreed courses, as part of your personal development plan.

  • Pluralsight – Over 7000 video training courses created by over 1400 subject-matter experts, covering a wide range of software development related skills.
  • Microsoft Enterprise Skills Initiative – a range of Azure focused courses that can lead to Microsoft Certification.
  • Civil Service Learning – a wide variety of online training to help support your role as a Civil Servant.