Senior Product Manager – Workplace - SEO

Job Description

Working within the DTS Digital Infrastructure Product Team, the Workplace Team provides and continually improves workplace technology products and services. The role involves the end-to-end product management of critical workplace products such as laptops, desktops, printers and associated business software, operating systems, firmware and application compatibility. This involves a strong understanding of IT operations and Infrastructure technology including supplier delivery and processes. Excellent internal and external stakeholder management is required with the ability to articulate technical solutions to a non-technical audience.

The ability to work both independently and as part of a team, proactively and with versatility in responding to changing circumstances is essential. Working within the team and supporting the Principal Workplace Product Manager, you will be expected to take ownership and constructively challenge technical designs, supplier delivery processes, product choice and present solutions at forums such as Technical Design Authority.

Key Responsibilities:

• Drive innovation with suppliers for current and future capability and help develop a roadmap for the product and services. This will require a solid demonstration of technical capability, with the ability to lead discussions building strong supplier relationships. A good understanding of the organisation will be required in order to present and influence internal stakeholders on proposed technology changes, and how that aligns with the organisation’s objectives.
• Assess the overall IT requirement to understand if this impacts the workplace infrastructure architectural design and bring this to the attention of external suppliers, and internal partners such as the MoJ, so it can be incorporated in the design and costs. The role holder will need the ability to constructively challenge a new service if it has a material impact on the current service and be able to help drive the right outcome.
• Deliver current operating procedures and processes for reporting and manage the associated delivery of services to develop and execute improvements and efficiencies.
• Have a good understanding of wider IT requirements to develop user stories to support any procurement activity, improve existing or design new services. A good analytical approach is needed to pull together various streams of data with understanding of functional and non-functional requirements and a grasp of risks in order to capture and translate user needs into deliverables.
• Commission delivery of large-scale product-related changes through the Infrastructure Project Delivery Team providing subject matter expert (SME) input to the project. Identify projects where the scale befits delivery through the product team and lead that process to conclusion.
• Work with Major Incident Management teams to lead and manage service incidents, helping to co-ordinate various technical groups, appropriate suppliers and stakeholders across the organisation to proactively encourage resolution. Provide guidance as product SME within the incident team ensuring clear communication to stakeholders directly or input via the incident team.
• Assess and respond to queries and issues as they arise providing further analysis as required or escalating more complex and difficult issues upwards to relevant members of the team. Maintain accountability and responsibility and help drive issues forward.
• A good understanding of financial data is required. Ability to understand and be familiar with capital and resource terminology, asset depreciation, budgets and forecasting. Manage and maintain spend working with finance teams. Create business cases where required, with the ability to articulate the purpose as well as the costs, benefits, risks, scope, objectives, assumptions and dependencies.
• The post holder will report to the Principal Workplace Product Manager.

Skills & Experience:

• You may be a technical professional wanting to make a move to product management or develop further skills in Product Management.
• You will be resilient and used to dealing with challenging and complex situations.
• You have managed or delivered large scale IT changes; experience in project delivery would be an advantage.
• Evaluated risks and made judgements on the most appropriate solutions.
• Experience of problem solving and working with others to deliver at pace.
• Understand product lifecycle and product management.

Essential Criteria:

• Strong understanding of IT operations and technology.
• Experience of working in large, complex organisations.
• Ability to work to tight timescales, managing your priorities and ensuring delivery of requests.
• Excellent communication and written skills.
• Excellent stakeholder and influencing skills.

Application process:

The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.

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• Experience – As demonstrated in your Application Form.
• Behaviours – We will be using the 2 behaviours below.
• DDaT Assessment – During the interview, you will be assessed against the DDaT framework

Key Civil Service behaviours:

You will be required to provide evidence of the following key behaviours at Level 3.

• Making Effective Decisions
• Managing a Quality Service