Strategy and Change Directorate

In just a few years, HMCTS will transform the way justice is administered. We want every user to feel they have been treated swiftly, fairly and with respect.

This is about more than simplifying processes. It’s about changing the way we think and feel about how we serve our customers, how we work with each other, and our own roles. By focusing our energy on providing a better customer experience and using technology to enable us to work better and smarter, we are going to build a modern system for administering justice which will benefit everyone who uses it, for generations to come.